Our policies

Plain and simple, so there are no surprises.

Booking and reminders

Book online at booking.periwinklelounge.com or call us. You’ll get a text reminder the day before. Walk-ins are always welcome — if we’re full, we’ll give you the next available time.

Cancellations

Plans change. Let us know at least 24 hours ahead and we’ll reschedule with no charge. You can cancel from your reminder text, from My bookings, or by calling.

Running late

If you’re up to 10 minutes late, we’ll do our best to fit in your full service. After 15 minutes we may need to shorten the service or rebook you, so nobody else waits.

No-shows

If you miss an appointment without telling us, we’ll ask you to confirm by phone before your next booking. Repeated no-shows may require a deposit.

Kids

Kids are welcome for kids’ services (10 and under) with a parent present. For everyone’s comfort, please keep little ones seated during other appointments.

Payment

We take debit, credit and cash. Prices include HST unless stated. Tips are welcome but never expected.