Terms & conditions
[CLIENT: have these reviewed before launch]
Bookings and reminders
Appointments can be booked online through SalonPilot at booking.periwinklelounge.com, or by calling us directly. Once booked, you’ll receive a text reminder the day before your appointment.
Cancellations and late arrivals
We ask for at least 24 hours’ notice to cancel or reschedule at no charge. If you arrive up to 10 minutes late we’ll do our best to complete your full service; after 15 minutes we may need to shorten the service or ask you to rebook.
No-shows
If you don’t show up for a booked appointment without letting us know, we may ask you to confirm by phone before we accept your next booking. Repeated no-shows may require a deposit at the time of booking.
Gift cards
Periwinkle Lounge gift cards never expire and are final sale — they can’t be refunded or exchanged for cash. We may ask for identity verification when a gift card is redeemed. Gift cards are issued and processed by SalonPilot under its own gift-card terms.
Payment
We accept debit, credit and cash. Listed prices include HST unless stated otherwise.
Kids
Kids’ services are available for children 10 and under, and a parent or guardian must be present for the appointment.
Liability
Please tell us about any allergies, skin conditions or sensitivities before your service begins. We’ll stop any service immediately if it’s causing you discomfort.
Changes to these terms
We may update these terms from time to time. The current version is always posted on this page.